The Power Of Customer Service : How To Make It Work For Your Business

(Growing Your Business Book 101)

book cover

attractive

No matter how the world has changed in the past few years, with the advent of doing business on the internet, this one principle remains the same, whether you speak to someone in person, by telephone or in an email or other messaging service.

innovative

If you have a business, whether it is a traditional retail one or an online giant, customer service is something that you simply must get right. First time, every time.

educative

Your business relies on the customers you provide a service to. Without them you will surely fail, but with this book you have the perfect platform to deliver great customer service time and again.

Book chapters

  • The history of retail customer service
  • How it has changed
  • The power of customer engagement
  • Is the customer always right?
  • Happiness at work and why it is key to greater profits
  • Focusing on the customer
  • And much moreā€¦

book

Darren Alvin

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  • More than 10+ award achieved

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  • Practitioners in the famous bank

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  • Founder of the institute startup muda

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Darren Alvin

Reviews

  • As a Leader for over 35 years in the service business, I support Darren Davis' Book on Customer Service. Over the many years, he has invested great energy, as well as used a variety of sources to better understand customers and anticipate their needs.

    Jeff Ellison, VP of Operations - Mars Petcare

  • Darren is a highly motivated entrepreneur with a track record of success, who knows how to make work a fun, yet challenging environment for all. He communicates a beacon of positivity and the principles he speaks of represent years of tried and true methodology, coupled with the ability to evolve with your customer and technology.

    Wayne Traina - Apple Senior Business Leader